Payment and Delivery
All prices advertised use the US currency as it is best negotiable worldwide. If your local currency is not US dollars, you will still be able to buy items via the website as local banks do conversions necessary in order to fulfil the purchase.
For foreign and domestic customers, the following payment methods are available:
Bank Wire / International Money Transfer (IMT):
- A bank wire may take up to five (5) business days to be received.
- Each bank the wire transfer passes through for processing will apply a processing fee. To mitigate against less funds being received for the value of your order, we kindly request that you ensure all processing fees are included in the transfer.
- Please email us the following information after your wire transfer is sent: your name, order number, amount (inclusive of bank fees) and wire transfer reference number.
Our details for incoming transfers are;
Bank Transfer Information.
Intermediary Bank:
Swift Code: PNBPUS3NNYC / ABA 026005092
Wells Fargo Bank N.A.
New York, US
Beneficiary Bank:
First-Citizens Bank
9 Queens Park Savannah
Port of Spain
Usd Acc # 2461488
TTD Acc # 2461489
Beneficiary Details - Sat Naam Industries Limited
LP50 Corner M.I. Trace & El Socorro Road,
San Juan,
Trinidad
Credit / Visa Debit Card:
- All Visa and MasterCard are accepted.
- Credit / Visa Debit Card payments may take up to three (3) business days to be received
- Information is protected and verified by Visa and MasterCard Secure Code to avoid fraud. However, this security feature does not guarantee that your bank will approve your card.
Walk-in payment:
- Individuals can visit our retail outlets and making cash payments.
- The fixed rate of exchange will be applied for walk-in payments:
|
$1 USD |
= |
$6.80 TTD |
|
$1 CAD |
= |
$5.90 TTD |
|
£1 GBP |
= |
$10.10 TTD |
|
$1 EURO |
= |
$8.70 TTD |
Refund Payments:
- Customers must cover the shipping cost for all return items. This is a non-refundable cost.
- Customers have to email the returning parcel tracking information. All refund compensations will be remitted to the customer once the items are received.
- All refunds will be remitted in the currency it was received.
- Charged credits are issued to the original customer on the account to which the account was charged.
- There will be NO cash refunds even if payment was received in cash by walk-in customers at our retail stores. These customers would be refunded via cheque payments.
Shipment and Delivery
- All orders must be fully insured by the customer before shipment.
- We urge all customers to inspect their package upon arrival for evidence of any tampering or damage before signing of receipt.
- Shipment to local customers (Trinidad and Tobago) will be facilitated via TTPOST. Delivery would be within 5-7 business days.
- Shipment to international customers (outside Trinidad and Tobago territory) will be facilitated via DHL or FedEx. Delivery time and status can be tracked on the DHL or FedEx website using the airway bill number which is provided when the order is paid.
- Loose diamonds and finished jewelry will be placed in a Caribbean Jewellers box and sealed in a secure plastic pouch.
- There may be delays with international shipment due to Covid-19 restrictions.
